Delete my account

Anyone with a Webphiser Edu account. You do not need the app installed to ask, and you do not need to be able to sign in — if you have lost the phone number, say so in the email and we will verify you another way.

Everything that identifies you or belongs to you:

• your name, phone number, email address and profile picture;
• your course enrolments and access to anything you had bought;
• your lesson progress, quiz attempts, scores and test results;
• the doubts you sent, their replies, and any photographs you attached;
• your community posts and comments;
• your subscription record and your device's notification token;
• any one-time codes still on file.

This is a deletion, not a deactivation. It cannot be undone, and we cannot restore the account or the courses afterwards.

Records of payments. The amount, date and reference of anything you bought are kept for as long as Indian tax and accounting law requires — currently eight years. These are financial records we are legally obliged to hold, and they are detached from your profile so they no longer identify you as a user of the app.

Nothing else survives. We do not keep a shadow copy of your account for analytics or marketing.

We acknowledge your request within 3 working days and complete the deletion within 30 days. You will get a confirmation once it is done. Backups are rotated on a 30-day cycle, so a copy may persist in an encrypted backup for up to that long before it is overwritten — it is not accessible to anyone in the meantime.

If the problem is notifications, you can turn those off in your phone's settings without losing your account. If it is your name or email being wrong, you can edit both in the app under Profile. And if you have unused course validity, deleting the account forfeits it — we cannot refund it later, so see the Refund Policy first if that matters.